Contact us: 1300 321 592
Screening Unit

Our phone lines will be closed from 4.00 pm Friday 25 November 2022 until 10.00 am Monday 28 November 2022.

Screening Unit

Length of time to get a check

We finish most check applications within three weeks. It can take longer than this if there is a lot of information to assess or it is complex.

Processing can take longer than three weeks if:

  • you have relevant criminal history
  • other agencies (like SA Police or other government departments) or individual applicants take a long time to provide information to us
  • a large number of applications are submitted at the same time (for example, January to April is usually a busy time of year)
  • For NDIS worker checks, your employer does not verify your application.

To avoid delays

  • Don’t leave your application until the last minute – you can apply up to six months before your current check expires (or three months for NDIS worker checks)
  • Make sure the information you give is accurate and complete (For example, all names and addresses)
  • Check your email regularly in case we contact you for more information
  • For NDIS worker checks, speak to your employer about verifying your application.

It is an offence to provide misleading information to the Screening Unit, so double-check all your information is correct.

You can check the status of your application at any time.

Once your application is processed, we will tell you the result (except for general employment probity check).

If an organisation started the application on your behalf, or you work in NDIS, the result will be emailed to your employer.

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Last updated:[02 Mar 2020 3:12pm]